Return & Refund Policy

At Lsxsa, we take pride in offering high-quality Earrings, Necklaces, Rings, Scarves, and Hair Accessories. If you receive a product that is defective or damaged, we’re here to help. Please review our return policy below for eligibility, process, and timeline.

Return Eligibility

You may request a return within 30 days of delivery only if the product:

  • Has a manufacturer defect, was damaged during shipping, or is otherwise faulty in quality

  • Is unopened, unused, and remains in brand-new condition

  • Includes all original tags, packaging, and accessories

  • Is returned in one package and shipped from the same country as the original delivery

Please Note:

  • We do not accept returns for reasons such as change of mind, dislike of style, or incorrect sizing.

  • We do not accept returns for earrings that have been opened due to hygiene concerns.

  • Customized/personalized items and Final Sale items are non-returnable.

  • We reserve the right to refuse any return that does not meet the above criteria.

Return Shipping

  • If your item is verified as defective or damaged, we will cover the cost of return shipping.

  • If the item does not meet the quality-related return conditions, it cannot be returned.

  • We do not offer free return shipping unless the return is due to our fault or product defect.

How to Initiate a Return

To initiate a return, please contact our customer service team at help@lsxsa.com with the following:

  • Order number

  • Proof of purchase

  • Clear photo(s) or video showing the defect or damage

Once your return is approved, we will provide return instructions.

Return Address

Lsxsa Returns
836 French Rd
Buffalo, NY 14227
United States

Refunds

  • Once your returned item is received and inspected, a refund will be processed within 7 business days.

  • Refunds are issued to the original payment method.

  • Shipping charges from the original order are non-refundable unless the return is due to a verified defect or our error.

Order Cancellations

  • Orders may be canceled or modified within 24 hours of being placed.

  • If the order has already been processed or shipped, it cannot be canceled.

Need Help?

If you need assistance with your return, feel free to reach out:

  • Email: help@lsxsa.com

  • Phone: +1 475-208-3926

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

  • Address: 836 French Rd, Buffalo, NY 14227, USA